Effective Date: September 23, 2024

1. Introduction

At BDS Enterprises, we strive to ensure your complete satisfaction with our products and services. This Cancellation Policy outlines the terms and conditions under which you may cancel an order and request a refund.

2. Order Cancellation

a. Before Shipment

  • Timeframe: You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched.
  • How to Cancel: To cancel an order, contact our customer service team at cancellation@bds-enterprises.in with your order number and reason for cancellation.
  • Refund Processing: Once the cancellation is confirmed, we will initiate a refund to your original payment method within 7-10 business days.

b. After Shipment

  • No Cancellation: Once the order has been shipped, cancellations are not possible.
  • Return Process: If you wish to return a product after it has been shipped, please refer to our Return Policy (if applicable).

3. Refunds

a. Eligibility for Refunds

  • Eligible Situations:
    • Order cancellation within the specified timeframe.
    • Receiving a damaged or defective product.
    • Incorrect product delivered.
  • Non-Eligible Situations:
    • Change of mind after order shipment.
    • Products used or altered after delivery.

b. Refund Process

  • Initiation: To request a refund, contact us at refunds@bds-enterprises.in with your order details and reason for the refund.
  • Verification: We will verify your request and may require photographic evidence for damaged or defective products.
  • Processing Time: Approved refunds will be processed within 7-10 business days to your original payment method.

4. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

5. Return Shipping

  • Responsibility: If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer.
  • Procedure: You will receive instructions on how to return your product after your return request is approved.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact Us: Notify us within 7 days of receiving the product at support@bds-enterprises.in with your order number and details of the issue.
  2. Evidence: Provide photographs of the damaged or defective product.
  3. Resolution: We will offer a replacement, repair, or refund based on the nature of the issue.

7. Incorrect Orders

If you receive an incorrect product:

  1. Contact Us: Notify us within 7 days of receiving the product at support@bds-enterprises.in with your order number and details of the discrepancy.
  2. Resolution: We will arrange for the correct product to be sent to you and provide instructions for returning the incorrect item.

8. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after such changes constitutes your acceptance of the new Cancellation Policy.